Archive for the ‘guest blogger’ category

Santa and the Industrial Psychologist

December 11th, 2009

Porter Hall

Porter Hall

by Gary Kustis, Ph.D.

Probably your first introduction to an “industrial psychologist” was in the 1947 version of A Miracle on 34th Street when poor Santa Claus is subjected to a psychological assessment by Macy’s duplicitous Dr. Granville Sawyer.  Dr. Sawyer tries hard to get him committed after Kris Kringle whaps him upside the head with his cane.  It doesn’t bode well for your profession when even Santa wants to open a can of whoop-ass on you.  That may be why at this very moment thousands of “industrial-organizational psychologists” (which is what they’ve been calling themselves since 1987) are voting electronically on whether to drop the term “industrial” from the name of their professional organization, The Society for Industrial-Organizational Psychology.

In fact, the issue at hand is not the annual holiday vilification portrayed by the character actor Porter Hall (who, incidentally, played all kind of cretins in the movies, including the guy who shot Wild Bill Hickock in the back) but the fact that the term “industrial” seems a bit archaic to today’s businesses.  Moreover, it doesn’t really capture what psychologists in this line of work these days.  Sure, these are still the same “scientist-practitioners” who are out there building tests to help screen job applicants, but they’re also busy doing team building, analyzing survey data, and helping to put together solid developmental plans for your employees.  Finally, as you can imagine, trying to brand your profession when it has fourteen syllables also isn’t very easy.

So, I’m off to go vote “Yes” to change the by-laws of the Society for Industrial-Organizational Psychology (aka, SIOP—pronounced “SY-op”) to the slightly more syllable friendly, The Society for Organizational Psychology (TSOP—“TEE-sop”?).  We’ll see which way it turns out after the first of the year.  In the meantime, if you go to Macy’s and happen to see St. Nick, chances are he took a test developed by your friendly, neighborhood “organizational psychologist” before he was allowed to hoist that first kid up on his lap.  Old Mr. Macy may have fired Dr. Sawyer at the end of the movie, but I’ll bet he hired a replacement organizational psychologist right after New Year’s.

Job Seeking Success Depends on Your Personality?

November 3rd, 2009

Guest Post by Gary Kustis, Ph.D., Sr. Consultant, The Aldridge Group

In the most recent issue of Personnel Psychology (Fall, 2009), Prof. Dan Turbin and his co-authors, Cynthia Stevens and Felissa Lee, found some interesting relationships between job seeking success and the personalities of the job seekers. Specifically, the more conscientious you are the more likely you are to be successful in the early stages of the job search. However, it is your emotional state that has the bigger impact on your ability to move further into the final stages of the job search.

The research team followed 232 graduating college students (undergraduate and MBA) as they began their job search, tracking them over time and following up with questionnaires about their efforts to land a job. They noted how many resumes were sent out, how many first and second interviews they got, as well as how many job offers they received. The results were interesting and even a little surprising.

All that hard work involving making plans, developing a job search strategy, learning from mistakes made, etc. (the “metacognitive” stuff, as Turbin, Stevens and Lee call it) only helps you get your foot in the door. That is, people who do that “metacognitive” stuff well—you highly organized folks out there—send out the most resumes and are good at getting first interviews. But that’s not what gets you the job. In fact, once you get the first interview, the advantage of that kind of high conscientiousness dissipates.

So what helps seal the deal? Positive emotions. Positive emotions were the reason that people got second interviews and job offers in the study. Why? Well, they’re not exactly sure. Turbin, Stevens and Lee suggest that it could be that positive emotions are related to affability and likability. Sometimes people see others who exhibit positive emotions to be more confident and self-assured. It could also be a case of “behavioral contagion” where the positive emotions create a favorable recommendation. Regardless, happy, enthusiastic people get called back for second interviews more than their more dour counterparts.

What do we take from this? The research by Turbin , Stevens and Lee suggest that a strong organizational effort is likely to reap benefits early in the job search, but putting on a happy face and being genuinely positive and upbeat is what gets you hired. Smiles, everyone, smiles.

The Mechanic in a Suit: Harbinger of a Buyer’s Market

October 21st, 2009

Guest post by Gary Kustis, Ph.D., Sr. Consultant, The Aldridge Group


It hit me just the other day when the candidate I was interviewing for a shift mechanic position for a client of mine showed up for the interview in a suit and tie—not the usual dress code for the occasional shift mechanic candidate I might see.  Further discussion led me to discover that he was a young mechanical engineer who was more than eager to start out at the bottom of the plant’s pecking order.  As we sat down together, he told me of his job hunt and why he was so excited by this opportunity.  He had graduated in September of 2008 and was interviewing with a number of big companies looking for young engineers.  However, all those companies who were about to make offers all stopped calling as soon as the reality of the recession hit in October.  Suddenly, my young engineer found himself in a tough spot:  little experience beyond one short summer internship and college loans that needed to be repaid.  For the last year, he’s been desperately trying to find a job in his field while working as a landscaper.  So, now, here he is: applying for a shift mechanic job—and glad for the opportunity.  From the company’s perspective, they get a young mechanical engineer in a shift mechanic job where his knowledge and skills will prove more than helpful while they groom him for better things.  From his perspective, this job represents stability and an opportunity to move up later when the opportunity arrives.

That same day I got a call from another plant within the same company.  They wanted to know what to do about the three hundred people applying for the one job that they had advertised recently.  They had been expecting their pre-recession response of a dozen or so applicants.  Now what?  This phone call wasn’t the first of its kind that I’d received over the last month or so.  Oddly enough, all these callers saw this as a problem rather than an opportunity.  Sure, from a practical standpoint, it raises some issues about how to handle the volume, and there is the implication that costs for screening will likely rise.  However, all these people neglected to realize that the market—the labor one, that is—had turned in their favor.  There are very good candidates out there now and they’re yours for the taking. 

Let’s talk about this from the viewpoint of the “selection ratio.”  The selection ratio simply refers to the number of people hired divided by the number of applicants. 

Selection Ratio =  # hired / # applicants

In other words, how many people do you have to look at before you hire someone?  Is it one out of ten? (A selection ratio of .10).  One out of twenty? (A selection ratio of .05).  What is a good ratio?  Well, it depends to a great extent on the nature of the job (how much knowledge or skill is required?) and how tough it is to find someone (are there a large number of people with that needed knowledge or skill?).  The ideal situation (for the company, not the applicant) is to find yourself with a market full of people who have the skills you need in a particular job.  In this instance, you’ll find that it is worth the extra effort to look at more people than usual, as you now have an opportunity to get the very best employee who has all the characteristics you’re looking for.  For the extra money and effort you’re putting forth, the potential payoff in finding the “perfect employee” is well worth it. 

In fact, the biggest problem you’re going to run into is the same one that I mentioned earlier:  how do you sort through all of these applicants?  Your best bet is to implement some sort of automated screening methodology.  It could be as simple as a checklist of knowledge, skills and abilities that the person needs to have or a validated test that differentiates between strong and weak applicants.  Regardless, the best move is to begin thinking now about automating that screening process.  Chances are, your pre-October, 2008 selection ratio for a given job was a lot larger than it is today.  And, more importantly, that ratio is going to get smaller until the floodgates open and the market swings back in the other direction. 

(1) If you can afford it, consider filling some of those highly skilled positions sooner rather than later—before everybody else starts calling them.
(2) If you can’t afford to start hiring now, get a head start by putting a screening process into place, and really begin thinking about how to take advantage of this buyer’s market.

About Dr. Gary Kustis

Dr. Gary Kustis works for The Aldridge Group, a management consulting firm specializing in the selection and development of employees.  He has worked with a variety of companies in their efforts to build legally defensible selection systems that add value to the bottom-line.  Gary has a Master’s in Industrial Psychology and a Ph.D. in Business.

Welcome to Hiring Sciences

October 14th, 2009

HiringSciences Logo


 Welcome to Hiring Sciences, the blog devoted to ideas, trends, innovations and opinions surrounding recruiting and hiring.

We want to hear from you! is seeking guest bloggers.

Guest bloggers provide a fresh perspective on various topics from product reviews to new innovations to emerging trends to recruiting and hiring ideas and tips. It’s also a great way to introduce your service or product, company, and/or expertise to the human resource and recruiting community.

We’ve already lined up an impressive list of guest writers that I am sure will provide the community with insightful information and proactive views.

How it works:
• Send me an email and let me know what your guest post will be about.  hiringsciences at gmail dot com
• Snap photos, record video, gather images, etc. for your post. Create text for your post in the form of a description, recap, article, essay, etc.
• Send me your text and attach your photos in an email. If you have photos/images/video/links, please let me know where to insert them into the guest blog. Ex: [insert photo 1 here]
• Once I receive all of your information for the guest post, I will post it on
• Your post will be distributed to other blogging communities, social networks, etc so, please include a short bio and let people know how to contact you if you wish.
• Feel free to email if you have any questions or concerns about this process. It’s painless, I promise! 

We look forward to hearing from you.

hiringsciences at gmail dot com