Does Free Technical Support Make Software Better?

November 6th, 2009 by jpassen Leave a reply »

“Contact support.” Sigh.

Steve Hazelton, the Head of Products, at Newton Software doesn’t believe it needs to be like that.  He and his product team actually handle technical support for Newton’s applicant tracking software.  To most software folks, this may sound crazy but Steve would beg to differ.  Recently, he wrote a post describing Newton’s “support driven design“.  It’s worth a read.


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